Suite3 is looking to add a Client Support Technician to our team based out of our Easthampton, MA office. In this role, you will be responsible for handling first and second-level support of service requests, as well as consulting with clients on the use of technologies within their business or organization. This relates to a variety of technologies, including workstations, servers, printers, networks, security platforms, and client-specific hardware and software. This will include both on-site and remote support using state-of-the-art managed services tools.
This position requires a high level of independence and strong client service skills. Organizational ability is important to keep track of all tasks, because the job requires a great deal of multi-tasking as you will perform work for many different clients in any given week. We require accurate and timely tracking of client work, service calls, and related documentation.
This is not a job for someone who wants to do the same thing from day to day–there is a lot of variety and a lot of opportunity. We enjoy our work and our clients, and we are seeking someone who shares our values and will fit well within our culture.
A proven, demonstrated troubleshooting ability in another MSP or within a mid-market (100-1000 employee) business is a prerequisite. In addition, you must have a strong desire to learn new technologies. Examples of our key support technologies include:
- Mac/Windows desktop OS & iOS/Android mobile OS
- Line-of-business application support
- Second-level support of servers, storage, and networking, including firewalls and access points
- Microsoft Windows Server administration
- MSP-centric multi-tenant platforms
- Image-based Backup Solutions
If you are looking to work in an environment of competent peers, there’s no better opportunity to be found. There’s a reason our staff averages over 10 years of employment with us.
Do you have what it takes?
Make your talents known today! Please respond through the form below or by mail and include a cover letter and complete resume (including any non-IT related experience) to:
Attn: Human Resources
180 Pleasant Street – Suite 3
Easthampton, MA 01027
Former applicants are encouraged to re-apply.