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How to interpret your Suite3 MSP Patch Report

As mentioned in previous blogs, we’ve been working on new report formatting and have been going live with these new reports on a rolling basis through Q1. One of these new reports is titled the “Suite3 MSP Patch Report” which is to serve as an executive summary of the overall patch health status of your environment. This report provides data on one page, in two parts.

The first portion of the report shows the patch percentage of systems in the environment.  In a recent report of our environment, 67.4% of all systems were 100% patched – pretty cool – and they were represented in a big green pie wedge.  However, 11.6% of our systems were missing over 30% of available patches.  This is usually for a reason, but in general, we strive for at least 70% of all systems to be 100% patched, and <10% of systems to be under 70% patched, so we have a little work to do in our example to improve those percentages. 

The 2nd part of the report is presented as a matrix and shows the percentage of the available approved patches which have been applied, based on the age of the patch.  There are two things to look for in this data – first, naturally, the older the patch, the higher we’d expect to see the percentage, so it makes sense that in our report, patches over a year old were at 99.1% deployed, while patches released in the current month were only 86% deployed – they’re still in the process of rolling out.  However, the overall percentage is 96.8%, meaning that nearly 97% of all available updates are applied across all systems.  In general, we strive for this overall percentage to be over 95%, and should typically land in the 97% range as an expectation month to month.

Now there’s a lot more to it than that, and clients that have been receiving our detailed patch report will continue to receive those as well. Keep in mind this summary is a snapshot in time – it’s something to verify we are continually working to keep the patch health of every client environment moving forward. Managing updates is a moving target, and we’re moving right along with it.