Why can’t I install a new printer?

Once in a while, we get an inquiry from an end user who is frustrated – they just got back from Staples or just received an Amazon delivery and they want to setup a new printer on their computer. However, when they went to install the appropropriate drivers, their attempt was thwarted. “Why can’t I install a new printer?” they ask.

The cause of the failure could be due to a few different security precautions that are put in place. As we’ve discussed before, perhaps the user doesn’t have local administrative privileges on their computer. This is often done as a best practice to prevent the installation of malicious software on a system, either inadvertently, or intentionally.

Similarly, our ZeroTrust application whitelisting solution may be prompting the user to seek permission to install the print driver, rather than simply allowing its installation unchallenged. A quick review and approval by Suite3 staff ensures the application is not malicious in nature.

In both cases, imagine if the software being installed was going to deliver something malicious – by having users leverage non-admin work accounts and adding a software installation verification step prevents the automatic execution of malware, ransomware, unlicensed software, and other unauthorized software in its tracks.

We understand this can sometimes lead to frustration – we’ve had instances where a user was trying to connect to a Zoom or GoToMeeting and were delayed when prompted to install the appropriate client software. As a result, it’s critical that when attending a meeting on a platform for the first time (or first time in a while), run the verification test in advance of the meeting to verify joining the meeting will occur without a hitch.

The inconvenience of instant software installation is the trade-off for developing a security mindset. We work hard to maintain a balance between ease-of-use and security, but when you’re faced with a slight delay in the name of security, be thankful it’s working. If it were a bad guy with malicious intent who had gained your user login credentials and tried to install malware, your bacon would have just been saved.

Security – for the win!